Know how to deal with consumers and deal with them. Ignoring a bad review is to admit defeat and simply allow consumers to be influenced by the writeup. Business owners don’t succeed by admitting defeat.
So how do you turn things around?
1. Respond to a bad review, but "count to 10" first.
2. Recognize the feedback as a marketing opportunity.
3. Apologize and own the mistake.
4. Move on.
Source : entrepreneur.com
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